So here’s another one for you to introspect and retrospect.
When you find yourself in a situation where you think something is wrong, do you tell it as it is? Even when you do tell it for its truth, is your tone the right one?
Being at dinner with one of my friends triggered inspiration for this one. There was basically something wrong with his food and the staff completely denied any issues with the food. The situation then escalated to name calling, raised voices and anger. Things which could’ve been avoided with a simple change of tone. Think of any simple conversation, like asking someone to pass the salt. This can be said in a calm, soft tone or a loud, hasty one or even worse, with unintended underlying sarcasm. Each of those would have a varied impact on the conversation and the possible impression you may project.
So here, my friend went with the loud and hasty and the staff member chose to stick with underlying sarcasm. You know with that combination, the situation could’ve only gone into a downward spiral. These are people who are open to and are trained to deal with conflict. Imagine being in this situation as a person who avoids conflict at all costs and really being helpless in calming the hot-head your friend’s turned into.
If you’re anything like me in this scenario, you would rather talk things out, shy away from conflict and walk away before things escalate too much. The title itself shows how far I could and would take this situation, “Could you please change this portion?” or just “Could you please take this away?” That’s it but that’s just me. If you’re more like my friend, who needs to give it to people as it is, then the manager will be called and words will be had. This brings me to the question at the core of all this, how do you pick the right way to deal? Just with you mood? or with the place? In my opinion, snapping in public works against you in every way, it pisses the staff off, makes you look like a stuck up snob and increases your chances of never being able to eat at that restaurant again 😛
So note to self, and to everyone else, think of the time and place you’re at, the people you’re with and think of the next hour when you’ll curse yourself for being the obnoxious customer who ruined the staff member’s day. Think, RE-think and then act, always.